FAQs

About King Kong

About King pump

About Filter

Question: Why the external surface of the stainless steel tank will get rusty?

Answer:
The stainless steel water tank installed at outdoor
1. Your residence might be nearby an industrial area and the polluted water that contained impurities outflow from those industries were indirectly influence your water tank become rusty. Alternatively, the polluted air such as garbage burning; leaded gasoline burning or paper pulp bleaching make the air contained dioxins or acid substances passed by the water vapour and caused the rust arise.

2. Your residence might be near to the beach. The seawater contains salt nature. Sea salts have strong corrosive function and it caused the water tank get rusty through surrounding air.

3. The third possibility might be recently yourself or your neighbours having house renovation. The cement and concrete materials containing salts’ ingredient and it will definitely corrode the surface of the stainless steel water tank.

The stainless steel water tank installed at indoor
Generally, if the stainless steel water tank was installed inside the building will be faced the similar problem.


Question:Why the inner part of the stainless steel water tank will get rusty?

Answer:
We assured that our stainless steel water tank is absolutely made by stainless steel grade 304. If the inner part of your water tank gets rusty issue, it could be in touch with chlorine (CL2):
According to our previous research, we found that most of the local water suppliers producing high content of chlorine water which exceeded global standard of 1.5ppm (1/100 million). That is the reason that caused chemical reaction which will definitely damage the stainless steel metal film.


Question:I am using natural water (e.g: Spring Water) which do not have any chlorine (CL2) ingredient but why still get rusty?

Answer:
Because natural water (e.g: Spring Water) containing over high mineral content, the strong acidity damage the stainless steel metal film. (We strongly advised people do not drink mineral water for so often, it is harmful to your body)


Question:I wonder why the outflow and overflow areas of my new stainless steel water tank will get rusty?

Answer:
It is because the water tank outflow area is close to the welding port area and it is not rust, it is the colour of the welded port which is similar with the colour of rust.


Question:The reason for my questioning is because I found the water flow out from there got rust.

Answer:
First and foremost, you could try to find out whether your water tank is leaking on the welding port part.
If yes, it could be the metal part of the pipe is rusty or the metal structure of the stainless steel water tank being damaged unintentionally. However, according to our experience, it is most probably the installation of pipeline was incorrectly and caused the rusty issue occurred.


Question:So how can I solve the problem?

Answer:
We do provide post-purchase service; we will send a representative to your premises for inspection and will define the actual problem. We will request to take photos and help you solve the problem immediately and is free of charge. Once the problem has been solved or the problem need to take a little more time to solve, our representative will report to our office and get back to you again as soon as possible. Lastly, you are most welcome to contact us again if you found any other problem of the product that purchase from us.


Question:I wonder why the water will flow out from the top cover (Small Cover).

Answer:
It could be the float you using was spoilt. By the way, if you have installed water pump and normally water pump for residential houses use will not exceed one horse-power. As our company has tested to use the water pump under one horse-power is fine, the pressure of a one horse-power will not facilitate the water to flow out from the top cover even if the float has spoilt. The most probability that caused your problem occurred was because the pipe set too high and exceeded the criteria when installed the overflow. Therefore, the water will not flow out from the overflow when the pressure of water is too strong. Same as if you do not install water pump, the pipe set too high and exceeded the criteria when installed the overflow.


Question:What should I do if the float is spoilt?

Answer:
Initially, the float that you get from our company is free of charge. We will suggest you either to purchase a new one from the hardware store or purchase from the plumber who installed the tank.


Question: Why the stands of the water tank will get rusty? Are they really made by stainless steel?

Answer:
Our water tank products are definitely made by stainless steel grade 304.

Factory
If the water tank is installed for factory use, it is probably affected by the polluted water, lime chemical or acidic chemical. We are strongly advised you to install the water tank further away from these substances.

House
If the water tank is installed for household use, it is probably yourself or your neighbours having house renovation. The cement and concrete materials containing salts’ ingredient and it will definitely corrode the surface of the stainless steel.

Suggestion
You could overcome and avoid these issues by ensuring the surrounding of your water tank is dry and well ventilated. Also, we are strongly advised you to place the water tank further from those polluted air and chemicals substances. If the rusty issues are still occurs when you have tried out all the methods that we had given to you, please just contact to our company. We are happy to help you by sending our representative to you place to solve your problem.

Question: What are the materials that used to make the fan blades of KP water pump?

Answer: SUS 304 stainless steel.


Question: What are the materials that used to make the water pipe of KP water pump?

Answer: The entire water pipe is made by SUS 304 stainless steel.


Question: The installation of KP water pump must be installed in the internal of the premises?

Answer: For both internal and external.


Question: What are the materials that used to make the inflow and outflow ports of KP water pump?

Answer: The material of SUS 304.


Question: Generally the double story household with three bathrooms, one kitchen and one garden. If the tenants use the water simultaneously, is KP800 (1 horse-power) pump sufficient to use?

Answer: One full water-tap is about 18L/min, KP800 produce water for 100L/min.

100L/18L = 5 water-taps could use the water simultaneously.


Question: What are the materials that used to make the motor’s bearings of KP water pump?

Answer: High-carbon steel (TPI Taiwan industrial manufacturing plant in collaboration with Japan)


Question: May I know when the KP pump is in the operation, how loudest of the scale of decibels is? What about the scale of silent compare to the other general brand of pump in the market?

Answer: 53 decibels, stainless steel, smooth and no eccentricity. Compare with general gear-type water pumps, they have high friction noise, the material that we used relatively quiet.


Question: If the power shortage issue occurred suddenly will impact the water pump stop functioning? We have to wait until the power recovered to resume water pump continue to work?

Answer: Yes, definitely.


Question: If installed KP800 (one horse-power) in the three-story house, how does it distribute the water for each floor?

Answer: One full water-tap is about 18L/min, KP800 produce water for 100L/min.

18L/min = 5.5 water-taps could use the water simultaneously.


Question: Does the build in motor could overcome overheating when the KP pumps working for long time?

Answer: KP water pump motor coils with overload protection. For general operation, KP could run for 24 hours continuously.


Question: If there are ten of 6,000 litres water tanks Unicom, after a KP800 (one power-horse) water pump absorb all the water, how long does it takes to fill full the water tank? (Malaysia’s plantation and farmer are demanding)

Answer: We suggest using four water tanks and one KP800. It could reduce the degree of loss (For electronic machinery, it will have relative depletion if they operating for a long term). But KP800 coil has overload protection device, it is more suitable to use one KP800 to cope with three to four 6000L water tank.


Question: For KP water pump, there is a black cover which placed on the top of pressure pump. What are the functions when I open the cover and there is something like a tire valve appears?

Answer: Water Hammer, it is use to stabilize the water pressure in the pipeline.


Question: What is the meaning of “the maximum pressure kg/m2”?

Answer: The relationship with the maximum pressure head. 1KG/ cm2 = 10m hydraulic height.


Question: How to convert pressure units of kg/m2 into PSI & bar & KPa?

Answer: 1KG = 14 PSI = 0.9806 bar = 98.06 KPa.

Question:BF10 the action of three-way active carbon filters carbon emissions.

Answer:Within the company product BF10 (Three-way Filter group) has a T.F.F (Three-way Filter Core). After finished installation, the appearance of carbon black water is normal, they are active carbon powder.

Explanation:
The manufacturing process of active carbon filter core, the filter cartridge does not completely clear. Therefore, there is black water flowing out when you started to use the water. We normally suggest our customers begin to use the water until the black water is completely draining out.


Question:Precautions

Answer:
1. The first time when the filter flow of water, must make it for server minutes (Depend on the water pressure and water flow). Because the toner must be uniform and being filter completely.

2. Must be installed upright vertically. Do not make it tilted otherwise the uneven distribution of toner will influence the effect of filter.

3. Replace any activate carbon filter must have an action of carbon emissions regardless. Because the finely toner will be generated during the manufacturing process of the active carbon. Sometimes the degree of volume’s fineness was too thin, the membrane failed to filtering and it will be generated the phenomenon of black water.


Question:Tips installation (Recommended)

Answer:
1. The moment you change new filter, remember to drain out the water continuously for some time. Besides that, try to open up and closing down instantaneously within a period of 3 seconds, repeating the same action for about 10 times. The manipulation of the action is to pressure up the water and force the remaining toner inside the filter to drain out.

2. You can try to install a thin PP filter on behind the active carbon filter. This could block the toner effectively.